FAQ
Welcome to the Frequently Asked Questions (FAQ) section on LuxeStride's platform. Here, you'll find answers to common questions to help you quickly access the information you need.
GENERAL QUESTIONS
Q: What is Luxe Stride?
A: Luxestride is an online store specializing in high-quality handbags and accessories. Our collection ranges from elegant clutches to versatile totes, designed to elevate your style and add a touch of charm to your wardrobe.
Q: How may I reach out to Luxe Stride customer support?
A: To connect with our customer support team, visit the "Contact Us" section on our website or send an email to support@luxestride.online. We’re here to assist you whenever you need help.
ORDERING AND SHIPPING
Q: How do I place an order on Luxestride?
A: Browse our website, select your favorite items, and proceed to checkout. Follow the instructions provided to complete your order.
Q: When will my order be shipped?
A:
- Transit Time: 6 to 8 business days (Monday to Friday).
- Handling Time: 1 to 3 business days (Monday to Friday).
- Order Cut-off Time: 4:00 PM Eastern Standard Time (GMT-05:00).
Q: What is the shipping cost?
A:
- Flat 15$ Shipping cost
Q: Can I track my order?
A: Yes, you can track your order by visiting the "Track Your Order" page on our website. All tracking details will be available there.
Q: What payment methods do you accept?
A: We accept the following credit and debit cards:
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
RETURNS AND EXCHANGES
Q: What is Luxe Stride’s return policy?
A: We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order. For more details, please visit our Refund Policy page.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@luxestride.online.
For any additional inquiries, feel free to reach out. We’re here to make your Luxe Stride experience exceptional!
LET'S STAY CONNECTED
Luxestride is more than a shopping destination; it's a lifestyle. Join us in redefining online shopping. Together, let’s create style that’s uniquely yours.
For inquiries, collaborations, or just to say hello, contact us at support@luxestride.online.
Trade Name: Luxestride
Support Hours: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (786) 885-7301
Email: support@luxestride.online
Business Address: 425 W Colonial Dr Ste 303 Orlando,Florida,United States 32804